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While setting up an account is not mandatory, it allows for a faster checkout process and access to order history.

All orders are dispatched from Europe either on the same day or the next day. We try to dispatch any order placed before 13:00 GMT+2 on the same day, although this may depend on daily order volumes and other factors. Please keep in mind that any orders placed on a Saturday, Sunday, or a public holiday will be processed on the following Monday or the next working day. During sales and promotional periods, delivery times may be slightly longer than normal.

No customs duties are applied to orders within the European Union. However, for deliveries outside the EU, import duties, taxes, and additional charges may apply and are the buyer’s responsibility.

Most orders placed within the EU are delivered the next day. However, delivery times can be affected by external factors, so while next-day delivery is typical, it cannot be guaranteed.

For express shipping, delivery times in Europe are 1 to 2 days, while delivery to the rest of the world typically takes 3 to 8 days. Standard shipping usually ranges from 4 to 8 days, depending on the destination. You can find more details on our shipping & delivery times page.

Delivery costs range from 8 euros for standard shipping, to 16 - 24 euros for express shipping. Though, delivery costs depend on the destination and the shipping option chosen. Exact shipping fees are calculated at checkout.

We ship our products to most countries worldwide. Delivery times outside Europe typically range from 3 to 8 days or more, depending on the destination. Please note that various factors beyond our control may affect these times. For example, while we ship orders on the same day and items often arrive the next day, packages destined for countries outside Europe might be held at customs for up to 5 additional days, resulting in a longer overall delivery time.

After placing an order, you will receive an order confirmation email. This email will provide a summary of your order, including the items purchased, shipping method etc

Delivery times may be influenced by external factors such as national holidays, strikes, extreme weather conditions, pandemics, customs clearances, and other circumstances beyond our control.

On rare occasions, some items may be shipped separately from our warehouses in Europe. As a result, you might receive multiple packages with different tracking numbers. Please note that this can only occur if we first receive your confirmation.

You will receive a shipping confirmation email once your order is dispatched from either warehouse. This email will contain information about which items have been shipped, their tracking numbers, and an estimated delivery time.

You can track your shipment in real time by logging into your account and navigating to the "My Account > Orders" section, where you’ll find your order’s tracking information. Also once your order is complete, you will automatically receive an email containing all tracking information. You can click the links in that email to track your order.

All orders are processed as quickly as possible, and we try to ship them on the same day. To ensure faster delivery, we recommend choosing express shipping at checkout.

This status can occur during weekends or if there is a slight delay with your order. If this is the case, we will contact you to discuss how to proceed. Once your order is dispatched, you will receive a confirmation email with a tracking number.

For prompt assistance, please contact our customer support center Monday through Thursday, from 9:00 AM to 5:00 PM. We are available through multiple channels, including live chat, telephone, and email. We strive to respond as quickly as possible during working hours, and if we are offline, we will get back to you as soon as we can.

Please contact us. If your order hasn't been shipped yet, we can update your delivery address. However, if the order has already been shipped, additional charges may apply, as couriers typically charge fees for address alterations.

Yes, you can order over the phone, by email, or via chat. Simply contact us and our team will assist you promptly. To avoid spelling mistakes, it is preferred that you order by email or live chat. You can use our live chat feature on our website for immediate help and to place your order directly.

To cancel your order, please contact us before it is shipped. We will promptly process the cancellation and refund. Please note that orders including items customized upon request—such as laser-engraved stethoscopes—cannot be canceled once they have been processed.

There are typically two common reasons: either you entered your email address incorrectly during checkout, or our confirmation email was mistakenly routed to your spam or junk folder. Please double-check your email for any typos and look in your spam folder. If you still don’t see the confirmation, feel free to contact our customer support for assistance.

Your order may have been cancelled due to a payment issue. We may also cancel your order if the item is out of stock; however, this will only occur after we have contacted you to offer alternatives.

At Advanced Healthcare, we are committed to ensuring your satisfaction with every purchase. Our return policy allows you to return products within 14 days from the date of purchase, provided they are unused and in their original packaging. Please note that for hygiene reasons, certain items cannot be returned or exchanged once the packaging has been opened or the items have been used.

Our wishlist is a convenient feature on our website that allows you to create a personalized list of products you're interested in but may not be ready to purchase immediately. It serves as a handy tool for keeping track of items you want to buy in the future or for sharing your preferred products with friends and family. Here's how it works: When you find a product you like, simply click the "Add to Wishlist" button, often represented by a heart icon. This action saves the item to your wishlist!

Yes, online payment on our site is completely secure. No payment data is entered on our website; all payment processing is handled directly by trusted platforms such as your bank or PayPal. We only receive a confirmation of payment to process your order, ensuring that your sensitive information remains fully protected.

We offer several secure payment methods, including debit cards, Visa, Mastercard, PayPal, and Revolut. Simply choose the payment option that best suits you during checkout.

Yes we accept a bank transfer as payment for your order. Please contact us for details.

We do not accept cash on delivery as payment for your order.

Products FAQ

The quickest method is to use the search box located at the top of the page: Enter the type of product, the name, brand or the product code in the search bar and then press enter on your keyboard or click on the magnifying glass to search. Check the spelling of your search for best results.

The ‘expected soon’ status means that you will be able to order this article very soon. When it is available, you will be able to add it to your cart. You can also click the "Notify me when this product is back in stock" button and enter your email. You will be notified the minute the item arrives in our warehouse.

It is not possible to reserve an item on our site. Adding a product to the cart does not mean it is reserved. To make sure you get your items, please order them as quickly as possible or contact us if you have any special requests!

No, we only sell brand new equipment.

Sleep Apnea Masks if opened are not eligible for return due to hygienic reasons. Please make sure you order the correct size by using the size tools provided by us.

Mask cushion/pillow: Every 1-3 months, Mask frame/headgear: Every 6 months, Tubing: Every 3-6 months, Filters: Every 1-2 months, Water chamber: Every 6 months

There are three main types:

• Full-face masks (cover nose & mouth, ideal for mouth breathers)
• Nasal masks (cover the nose, good for those who move a lot in sleep)
• Nasal pillow masks (small cushions under nostrils, great for minimal contact)

The best mask depends on your breathing style, sleeping position, and comfort preferences. If you're unsure, consult your doctor or try different styles or you can use our guide on how to choose the best CPAP mask.

Mask leaks are usually due to improper fit, worn-out cushions, or overtightening. Try adjusting the straps or replacing the mask seal.

Yes, but facial hair can cause air leaks. A nasal pillow mask might be a better option as it makes minimal contact with the face.

Wash them daily with warm, soapy water (using mild, unscented soap) and rinse thoroughly. Allow them to air dry completely.

Some models do, while others require an external humidifier. Humidifiers help prevent dry mouth and irritation.